Are you encountering issues when forwarding invoices or expenses from Teamleader One to your accounting software? Don't worry, most error messages can be easily resolved by adjusting a setting or contacting your accountant.
Below you will find the most common error messages for the integrations with Exact Online and Yuki, and what you can do about them.
NOT_ALL_VAT_RATES_HAVE_A_CODE_DEFINED
Accounting software: Exact Online & Yuki
This message means that Teamleader One is trying to send a document with a VAT rate that is not linked to the correct code in your accounting software.
The solution: You need to manually add the VAT codes in the Settings (Accountancy connection) of Teamleader One.
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How do you do that? Check the specific instructions in these guides:
Document type is not allowed
Accounting software: Exact Online
This is a specific error message from Exact Online itself. It usually means that the type of document you are trying to send is not activated or allowed in your specific Exact Online subscription.
The solution: We recommend contacting your accountant or Exact Online support to check if your settings are correct.
Forbidden - user division is not within division scope
Accounting software: Exact Online
This is a specific error message from Exact Online itself. This message appears when the link does not have access to the specific administration you are trying to send the data to.
The solution: We recommend that you adjust your permissions in Exact Online yourself, or contact your accountant or Exact Online support to adjust your settings.
The domain is not licensed for this functionality
Accounting software: Yuki
This is a specific error message from Yuki itself. It means that your company's Yuki environment does not have the correct licence or module.
The solution: We recommend contacting your accountant to enable a specific option in Yuki.
Is your error message not listed?
Feel free to send us a message. This will enable us to identify the problem and find a solution. Don't forget to add a screenshot of the full error message and mention the email address of your account!