Sometimes things don’t go as planned: a customer returns a product, you accidentally made a typo in the price or an appointment is cancelled at the last minute. In such cases, you are not allowed to simply adjust or delete a sent invoice. You solve this with a credit note.
What is a credit note?
Think of a credit note as a reversed or negative invoice. Whereas a normal invoice states that a customer owes you money, a credit note indicates that the customer does not have to pay (part of) the amount or that you are refunding an amount.
When do you use a credit note?
You made a mistake on the original invoice.
A customer returns goods that had already been invoiced.
A customer cannot or will not pay the invoice.
You give a discount after the invoice has been sent.
How do you create a credit note?
In Teamleader One, the process is linked to the original invoice to avoid mistakes. Follow these steps to create a credit note:
Go to the invoice you want to credit.
Make sure the invoice has been finalised, because a credit note is only necessary once the invoice is official. You can still edit a draft.
Click on the three dots at the top right.
Choose the option 'Create credit note'. The system will now automatically create a new document that is linked to the original invoice.
The procedure is now the same as with a regular invoice. You can remove lines, adjust amounts or add text in the notes.
Finalise the credit note and send it to your customer. This way, the bookkeeping is correct again on both sides.